SUPPORT
Depending on your support contract, you may also be eligible for phone or email support. Please check your current license agreement.
We have a number of resources available to you if you are experiencing a problem using Cube-IQ or Plan-IQ. This site has a FAQ section with some of the more basic questions answered, and we have a number of tutorials which are useful when first using the program.
You can download the latest Cube-IQ user guide and help from here:
http://www.magiclogicdownloads.com/magiclogic/CubeIQ33Help.zip
If you require support for one of our products, please contact us using the information at the bottom of this page. If you are reporting a problem, we would be grateful if you could provide us with the following information:
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The name and version of the software you are using. This can be found from the program menu, under Help->About
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The problem or issue you are experiencing. Please provide as much detail as you can.
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We often require your data in order to investigate or reproduce a problem. If you send your data to us, you will need to zip up all of the files in the Cube-IQ or Plan-IQ data folder and email it.
The data folder's path for a standard Cube-IQ installation is
c:\Program Files\MagicLogic\Cube-IQ\data
The data folder's path for a standard Plan-IQ installation is
c:\Program Files\MagicLogic\Plan-IQ\data
Our contact information
Altura UK Limited
UK tel: 0870 974 9647 / 01273 279 327
USA/Canada tel: 1-866-847-4560
International tel: +44 127 327 9327
email:
Copyright (c) 2008 Altura UK Limited