How can I place an order?
We've aimed to make this process as easy as possible. If you follow these steps, your desired clothing will be on its way to you as quickly as possible.
Find an item you wish to order.
Choose a colour and size options located next to the items image.
Once you’re happy that you have selected the right option click the ‘Buy Now’ button and the item will be added to your basket.
You can now continue to checkout or keep browsing and adding more items into your basket.
Remember you can check the contents of your basket and the total cost at any time by hovering over the Basket link at the top of the page and click ‘View All’. Whilst in the basket area you can remove items from your basket or alter the quantity required at any time.
How to checkout
Once you've finished shopping, click on the basket icon located at the top right of each page and choose 'Checkout'.
If you are an existing Altura customer, and have not yet logged in, you will be prompted to enter your username and password before being presented with your order summary on screen.
If you're a new Altura customer, you'll need to register your details. Registering makes it easier to place orders in the future. The online instructions will guide you through the registration process.
Once you are logged in, you will need confirm your delivery address and then proceed to Take Payment.
Enter your payment details and click Confirm order.
You should the see your online order confirmation with order number. An email confirmation will also be sent to your registered email address.
Can I have my order shipped to an alternative address?
We can ship to an alternative delivery address if you are logged into your account. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the courier will deliver to the place not the person. If checking out as a guest your order will be dispatched to your billing address.
How will I know if Altura have received my order?
Once you have placed your order, we will send you an order confirmation email. Please contact Customer Services here should you not receive this email.
Can I change or cancel my order?
We're really quick at packing your order up which means we can't make any changes once you've placed it; you'll need to return the item following our Returns procedure. Read 'How to return an item' for details on how to do so.
How can I cancel my order?
If your order has already been despatched from our warehouse, you'll need to return the item following our Returns process in the event of any unwanted products.
Out of stock orders
If the item is out of stock, regrettably, you won’t be able to place your order at this time. Our Customer Services team may be able to provide an estimated due date for you. If you have placed an order and we find that the item is no longer available we will drop you an email to let you know and refund you to the card you paid us to.