We hope that you're pleased with any purchase you've made or service you've received from Altura. However, if there's something you're not happy with, ensure you get in touch with the Altura Customer Services team so that we can try to put matters right.
Complaint handling and dispute resolution process
Contact us straight away.
In the first instance, call or email the Altura Customer Services as soon as possible.
If you call us, we'll try to sort out your complaint while you're on the phone. If this isn't possible, the advisor will agree a course of action with you.
Tel: +44 (0) 1325 741321
Email us on : customer.service@altura.co.uk
By post
Altura Customer Services
Unit 4
Roundhouse Road
Faverdale Industrial Estate
Darlington
DL3 0UR
Escalating the complaint
If after contacting us you feel we still haven't resolved your complaint satisfactorily, please email or write to our Head of Customer Service:
Head of Altura Customer Services
Unit 4
Roundhouse Road
Faverdale Industrial Estate
Darlington
DL3 0UR
Email Address: cs.manager@altura.co.uk